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https://www.metroed.net/About-Us/Accountability--Reports/Complaint-Process--Procedures/
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Metropolitan Education District

Preparing Students to Thrive in College and Careers

Complaint Process & Procedures

The Metropolitan Education District encourages the early, informal resolution of complaints at the site level whenever possible. Parents or guardians of students in the Metropolitan Education District are urged, therefore, to discuss their concerns directly with the school site employee(s) in question.
 
In accordance with the California Code of Regulations and the California Education Code, the Metropolitan Education District has established the following procedures for handling different types of complaints. The types of complaints are listed below along with links to the corresponding complaint form.
UNIFORM COMPLAINT PROCEDURES (UCP)

GENERAL COMPLAINTs
UNIFORM COMPLAINT PROCEDURES (UCP)

This complaint procedure governs complaints when addressing complaints alleging failure to comply with state and/or federal laws in (1) adult education, (2) consolidated categorical aid programs, (3) migrant education, (4) vocational education, (5) child care and development programs, (6) child nutrition programs, (7) special education programs, and (8) federal school safety planning requirements.
 
The UCP form is available in the main office at all schools and on the District website:
 
 
WILLIAMS UNIFORM COMPLAINT PROCEDURES

General Complaints
WILLIAMS UNIFORM COMPLAINT PROCEDURES

Complaints regarding the sufficiency of instructional materials, teacher vacancy or misassignment, emergency or urgent facilities conditions that pose a threat to the health and safety of students, and service for students who have completed grade 12, should be submitted in writing using the Williams UCP form. The Williams UCP form is available in the main office at all schools and on the District website.
 
 
 
Contact Information

For Complaints
Contact Information

Lisa Ketchum

Executive Director of Human Resources/Communications/Title IX Coordinator

Email: lketchum@metroed.net

Phone: (408) 723-4245

DISTRICT PERSONNEL

COMPLAINTS CONCERNING 
DISTRICT PERSONNEL

Every effort should be made to resolve the concerns of parents/guardians at the site or office level at the earliest possible stage. If a complainant is unable or unwilling to resolve the complaint directly with the employee, s/he may submit an oral or written complaint to the employee’s principal or immediate supervisor. A complaint related to a principal or district office administrator shall be initially filed in writing to the Superintendent. Complaints against the Superintendent shall be submitted, in writing, to the Board of Education.
 
Student-to-Student Harassment

report a
Student-to-Student Harassment

The Metropolitan Education District is committed to providing a safe and nurturing school environment that protects students from physical and emotional harm and is conducive to learning. The district is also committed to equal opportunity for all individuals in education and in employment.
 
MetroED prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived age, ancestry, color, physical or mental disability, ethnicity, gender, gender expression, gender identity, genetic information, immigration status, marital status, medical information, national origin, parental status, pregnancy status, race, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics.
 
The Student to Student harassment complaint process is intended to report any forms of alleged or observed discrimination, harassment, intimidation, and bullying based on actual or perceived age, ancestry, color, physical or mental disability, ethnicity, gender, gender expression, gender identity, genetic information, immigration status, marital status, medical information, national origin, parental status, pregnancy status, race, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics in any program or activity that receives or benefits from state financial assistance.